Your data

Delete your data

You can download everything we hold about you and delete your projects or your whole account yourself, any time, from your account page. If you would rather ask us, email office@trueformdfw.com and we will delete it in response to a valid request, except what the law lets or requires us to keep.

Open your account page Read the privacy notice

From your account

Three things you can do yourself

Download my information

Delete one project

Open the project and choose Delete this project. This removes your brief and files for good.

Delete my account

Choose Delete my account and confirm. If some of your projects are shared, you choose for each one: erase it for good, or hand it to another person on the project, who becomes its owner. Deleting your account deletes the projects you own.

Removed

What deletion removes

Your account, your saved projects, and the files attached to them. Backups age out within 35 days after that.
Your choices, notes, and the room sizes you entered.
Sign-in codes (deleted after 24 hours) and sign-in sessions (deleted 30 days after they end).

Stays, for a stated reason

What we may keep

A minimal activity record of each deleted project: version numbers, role names, and coded fingerprints, with no names, notes, or photos. It shows the record was not tampered with, and we delete it automatically 12 months after the project is deleted.
Records the law requires or permits us to keep, such as tax records, signed contracts, and warranty records, kept only for that purpose and period.

Direct answers

Questions about deleting your data

I have not made an account. Can you still delete what I sent?

Yes. Email office@trueformdfw.com about the request or message you sent, and we will delete it in response to a valid request, except what the law lets or requires us to keep.

Do you sell my data?

No. We do not sell your data, and we do not sell sensitive personal data.

Can I undo a deletion?

No. Choosing to erase a project or your account removes the content for good, so download a copy first if you want one.

Need a hand

We can do it with you.

Call (469) 523-9944 or email office@trueformdfw.com and tell us what you want removed.

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