Privacy Policy
Last Updated: January 15, 2025
TrueForm Remodeling LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website trueformdfw.com, use our services, or communicate with us.
Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when you:
- Fill out a contact form or request an estimate
- Schedule an estimate or service appointment
- Sign a contract or agreement for our services
- Communicate with us via phone, email, or text message
- Leave a review or testimonial
This information may include:
- Name and contact information (address, email, phone number)
- Property address and details about your home
- Project details, preferences, and budget information
- Payment and billing information
- Photos of your property (with your consent)
- Communication records and correspondence
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device information (browser type, operating system)
- IP address and general location information
- Pages visited and time spent on our website
- Referring website or search terms
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide estimates and respond to your inquiries
- Schedule and perform remodeling services
- Communicate project updates, progress photos, and scheduling information
- Process payments and maintain financial records
- Send appointment reminders and follow-up communications
- Improve our website and services
- Request reviews and testimonials (with your permission)
- Comply with legal obligations
3. Information Sharing
We do not sell, rent, or trade your personal information. We may share your information with:
- Service Providers: Third-party vendors who help us operate our business (e.g., our CRM platform Housecall Pro, payment processors, accounting software)
- Subcontractors: Licensed professionals who assist with your project (e.g., electricians, plumbers), limited to information necessary to complete their work
- Legal Requirements: When required by law, court order, or to protect our rights
4. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences
- Understand how visitors use our website
- Improve our website performance
- Provide relevant advertising
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
5. Third-Party Services
Our website may contain links to third-party websites and services, including:
- Google Analytics (website analytics)
- Housecall Pro (scheduling and customer portal)
- Social media platforms
These third parties have their own privacy policies. We encourage you to review them.
6. Data Security
We implement reasonable security measures to protect your personal information, including:
- Secure, encrypted connections (SSL/TLS) on our website
- Secure storage of digital records
- Limited access to personal information on a need-to-know basis
- Regular security reviews of our systems and vendors
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we have about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
To exercise these rights, contact us using the information below.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and honor warranty obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
Project records, contracts, and related documents are typically retained for at least 7 years.
9. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Texas Privacy Rights
Texas residents may have additional rights under the Texas Data Privacy and Security Act (effective July 2024). If you are a Texas resident and wish to exercise your rights, please contact us.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
Questions About This Privacy Policy?
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
TrueForm Remodeling LLC
Email: [email protected]
Phone: (214) 218-6693
Service Area: Northwest Dallas-Fort Worth Metroplex