Client Portal
Project records are shared through the access method confirmed directly with you for your job.
Request Project Access
Email us from the address associated with your project so we can confirm the correct records and access path.
Request Portal HelpNeed help? Call us or email support
What Your Portal May Include
The records and actions shown depend on your project and the provider features currently enabled.
Project Progress
See project milestones or updates when they have been published to your account.
Estimates & Invoices
Review estimates, proposals, invoices, or payment history when those records are shared through the portal.
Easy Payments
Use available provider-controlled payment methods only after confirming the expected account and transaction details.
Documents & Photos
Access the project documents or photos that have been published to your account.
Direct Messaging
Use portal messaging when enabled; continue to use the communication method identified for urgent or time-sensitive decisions.
Schedule & Appointments
View appointments or scheduling information when those tools are enabled for your project.
How to Access Your Portal
Check Your Email
If portal access is enabled, we will send an invitation or provider access link to the email address associated with your project.
Create Your Account
Follow the instructions in that provider email and use the same email address where you received the invitation.
Log In Anytime
After setup, use the provider login to view the information currently shared with your account.
Portal FAQ
First, check your spam or junk folder for the provider invitation. If portal access was included for your project and you still cannot find it, call us at (469) 523-9944 so we can confirm the email address and access status.
If the current provider login offers “Forgot Password,” follow its instructions and check your spam or junk folder. Delivery and recovery timing are controlled by the provider; contact us if you need the project’s current access path confirmed.
Access for additional household members depends on the provider and project setup. Ask us before sharing credentials so we can confirm the appropriate access method.
Do not send payment-card or bank information by ordinary email. Confirm payment instructions directly with TrueForm before submitting funds.
Follow the instructions included with the estimate. If online approval is enabled, review the complete document and use the provider's approval control; otherwise, use the written acceptance method stated in the estimate.
The portal is an additional record channel, not a replacement for the contact method agreed for your project. Confirm urgent questions or decisions directly rather than assuming a portal message was seen immediately.
Not a Client Yet?
Start your remodeling journey with a free estimate. Once your project begins, you'll get full portal access.
