Terms of Service

Last Updated: January 15, 2025

Welcome to TrueForm Remodeling LLC. These Terms of Service ("Terms") govern your use of our website at trueformdfw.com and our construction and remodeling services. By using our website or engaging our services, you agree to these Terms.

1. About Our Services

TrueForm Remodeling LLC is a residential construction and remodeling company serving the northwest Dallas-Fort Worth Metroplex. Our services include:

• Kitchen remodeling
• Bathroom remodeling
• Interior and exterior painting
• Flooring installation
• General construction and carpentry
• Tile installation
• Siding installation
• Disaster recovery insurance repairs
• Fencing

2. Website Use

Permitted Use

You may use our website to:

• Learn about our services and view our portfolio
• Request estimates and schedule appointments
• Access our client portal (if you are an existing client)
• Contact us with questions

Prohibited Use

You may not:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to any part of our website
• Copy, reproduce, or distribute our content without permission
• Submit false or misleading information
• Interfere with the proper functioning of our website

3. Estimates and Proposals

Our estimates are based on:

• Information you provide about your project
• Our on-site assessment and measurements
• Current material and labor costs

Final pricing may vary if:

• Site conditions differ from what was visible during assessment
• You request changes to the scope of work
• Hidden issues are discovered during construction (e.g., water damage, structural issues)
• Material costs change significantly before contract signing

4. Contracts and Agreements

All remodeling projects require a signed written contract before work begins. Our contracts include:

• Detailed scope of work
• Project timeline
• Total price and payment schedule
• Material specifications
• Warranty information
• Terms for changes and cancellations

The signed contract supersedes any verbal discussions, estimates, or proposals. Please review your contract carefully before signing.

5. Payment Terms

Standard Payment Schedule

Unless otherwise specified in your contract:

• Deposit: 10-20% due upon contract signing
• Progress Payments: Scheduled based on project milestones
• Final Payment: Due upon project completion and final walkthrough

Accepted Payment Methods

We accept:

• Credit and debit cards (via Housecall Pro)
• ACH bank transfers
• Checks (made payable to TrueForm Remodeling LLC)

Late Payments

Payments not received within 7 days of the due date may result in:

• Work stoppage until payment is received
• Late fees as specified in your contract
• Collection action for significantly overdue amounts

6. Change Orders

Any changes to the agreed scope of work must be documented in a written change order. Change orders will specify:

• Description of the change
• Impact on project cost (if any)
• Impact on project timeline (if any)

Work on changes will not begin until the change order is signed by both parties.

7. Project Timeline

We make every effort to complete projects on schedule. However, timelines may be affected by:

• Material availability and supply chain delays
• Weather conditions (for exterior work)
• Permit approval timelines
• Discovery of hidden conditions requiring additional work
• Client-requested changes
• Circumstances beyond our reasonable control

We will communicate any timeline changes promptly.

8. Warranty

What's Covered

• Defects in workmanship performed by TrueForm Remodeling
• Installation issues related to our work

What's Not Covered

• Normal wear and tear
• Damage caused by misuse, negligence, or accidents
• Issues caused by subsequent work performed by others
• Manufacturer defects in materials (covered by manufacturer warranty)
• Pre-existing conditions
• Cosmetic imperfections typical of natural materials

Material Warranties

Materials installed are covered by their respective manufacturer warranties. We will provide warranty information for major materials and assist with warranty claims when possible.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our liability for any claim arising from our services shall not exceed the contract price for the work in question
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for delays or failures caused by circumstances beyond our reasonable control

10. Dispute Resolution

If a dispute arises:

1. Direct Discussion: We encourage you to contact us directly to resolve concerns
2. Mediation: If direct discussion is unsuccessful, we agree to attempt mediation before litigation
3. Governing Law: These Terms and any disputes shall be governed by Texas law
4. Venue: Any legal proceedings shall be held in Tarrant County, Texas

11. Cancellation Policy

Before Work Begins

If you cancel before work begins:

• Deposit may be refundable minus any costs we've incurred (materials ordered, permits, design work)
• Custom or special-order materials are non-refundable

After Work Begins

If you cancel after work has begun, you are responsible for:

• Payment for all work completed
• Cost of materials purchased or on order
• Any restocking fees or non-refundable deposits

12. Intellectual Property

All content on our website, including text, images, logos, and design, is owned by TrueForm Remodeling LLC or our licensors. You may not:

• Copy or reproduce our content without written permission
• Use our logo or branding
• Claim our work as your own

Project Photos

We may photograph completed projects for our portfolio and marketing purposes. We will not include identifying information about your home without your consent. If you prefer your project not be photographed, please let us know in writing before project completion.

13. Insurance and Licensing

TrueForm Remodeling LLC maintains:

• General liability insurance ($2,000,000 coverage)
• Workers' compensation insurance
• Commercial auto insurance
• Required registrations with Dallas and Fort Worth

Certificates of insurance are available upon request.

14. Third-Party Services

Our website may link to third-party services including:

• Housecall Pro: For scheduling and client portal access

Your use of these services is subject to their respective terms and privacy policies.

15. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes constitutes acceptance of the new Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.

17. Contact Information